Website and Mobile App Privacy Policy

UCI Health takes your privacy seriously. We want you to know how we collect, use, share and protect your information. For details about patient confidentiality, view our Patient Privacy Policy ›

What we collect

We respect the right to privacy of all visitors to the UCI Health website and the various UCI Health mobile applications (apps). We do not collect information that would personally identify you unless you choose to provide it.

There are two types of information we collect on this website: 

1. Personally identifiable information

In some instances, UCI Health collects personally identifiable information (such as email address, name, phone number, etc.) through this website and mobile apps. This information is only collected when volunteered by the user – for example, when completing a form to register for a class, subscribe to a newsletter or register for a mobile app.

2. Non-personally identifiable information

This website and these mobile apps also collect non-personally identifiable user information, such as Internet Protocol (IP) addresses, cookies, Internet tags and navigational data. This information is used for system management and to improve the content and navigation of the site.

We do not match personally identifiable information with non-personally identifiable information. In other words, we do not link personal information (for example, your name and location) with visit information, such as pages visited or files downloaded. In effect, all such visit information is anonymous.

Personal information you submit, such as on an appointment request form, is shared only with UCI Health organization personnel who need this information to respond to your question or request. We do not save personal information to use for other purposes, and we do not provide it to any other organizations.

Google Analytics

This app may collect data that is non-personally identifiable using first- and third-party cookies for demographics and other behavioral information as a part of an advertising or remarketing program. Users may opt out of Google Analytics for Display Advertising through their browser settings or by adding an opt-out browser add-on ›

Disclosure of collected information

UCI Health does not disclose or share, without your consent, personally identifiable information, except for certain explicit circumstances in which disclosure may be required by law. Nor will UCI Health distribute or sell your personally identifiable information to third-party organizations.

Email communication, newsletters and related services

UCI Health provides you with the opportunity to receive communications from us. You can unsubscribe from these communications at any time.

Communication you send to us via email links on our site may be shared with a customer service representative, a medical expert or staff member who can best address your inquiry. We make every effort to respond in a timely fashion once communications are received.

Email does not provide a completely secure and confidential means of communication. Please do not send any personal health information via email.

Unsubscribe

If you decide you no longer wish to receive communication from UCI Health, click the "unsubscribe" link at the bottom of the email message, or send an email to hacontact@uci.edu or by regular mail to:

UCI Health Marketing & Communications
333 City Boulevard West
Suite 1250
Orange, CA 92868

Surveys

Occasionally, we survey visitors to our site.

The results of these surveys are used in an aggregated form and your identity is protected. Survey results help us understand the needs of our visitors so we can improve our site.

Information from these surveys may be shared with third parties with whom we have a business relationship. We generally do not ask for personally identifying information. If we do request contact information for follow-up, you may decline to provide it.

If survey respondents provide personal information (such as an email address), it is shared only with people who need to see it to respond to the question or request. It may also be shared with third parties who perform data management services for our site. Those third parties have agreed to keep all data from surveys confidential.

Epic MyChart

UCI Health offers the Epic MyChart portal to patients. Patients may access UCI Health MyChart via browser, download UCI Health MyChart as a standalone app or access MyChart via the My UCI Health mobile app. View the MyChart privacy policy › 

Location Services

Certain mobile apps may use your device's location and Bluetooth data if you allow your device to share this information. For example, the use of location services via Everbridge MediNav libraries that are integrated with the My UCI Health app for turn-by-turn outdoor and indoor navigation throughout our medical center. View the Everbridge privacy policy ›

For Android users: required Google Play disclosures for certain health apps

Google requires UCI Health to provide the following privacy policy information regarding use of the My UCI Health mobile app: 

• Location services are required to obtain users' current location and provide navigation, both outside of the venue (using GPS) and inside (using Bluetooth beacons). 
• Background location services: While the host app is running in the background, location services are used when the user is traveling to the destination, using another app like Google or Waze. The software detects arrival onsite, reminds the user about the inside section of the route and streamlines the transition between outdoor and indoor more quickly, e.g., while a user is at the parking space and wants to save the parking spot for reference.
• Bluetooth scans for and establishes a connect with located Bluetooth beacons to get the precise indoor location.
• Software scans for available Wi-Fi networks to improve the accuracy of its indoor positioning service. Part of this process collects the Wi-Fi SSID/BSSID. We do not save or share the SSID/BSSID. 
• Software synchronizes latest data sets and writes non-identifiable de-bug information to local storage on the device.  Per Google's own requirements, we do not show a prominent disclosure in versions of Android where scoped storage is used to protect downloaded data.

Protecting your privacy

When you visit the UCI Health website or use UCI Health mobile apps, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it.

We use a variety of information security measures to protect your online transactions with us. UCI Health uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport.

SSL protects information you submit via our website or mobile apps, such as your name, address and credit card number. 

UCI Health cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. We take reasonable steps to ensure the integrity and confidentiality of personally identifiable information that you may provide.

Electronic transmissions via the Internet are not necessarily protected from interception, so we cannot absolutely guarantee the security or confidentiality of such transmissions. 

If you reached this site via a UCI Health ad

If you visit a UCI Health website from clicking on a UCI Health advertisement, the ad may have been served to you based on your interests or browsing habits. If you want to opt out of being served UCI Health ads based on your browsing activity, you can opt out of cookies for multiple ad servers ›

Links to other websites

UCI Health websites and mobile apps link to other websites, many of which have their own privacy policies. Be sure to review the privacy policy on the site you're visiting.

Privacy policy updates

We may need to update our privacy policy as technology changes and UCI Health evolves. If we make significant changes to the privacy policy, a prominent message will be posted on our websites.

Special Notice to CA Residents

California law provides California consumer’s the right to request certain details about the categories of personal information that is collected, how certain types of their information are shared with third parties and for what business/commercial purpose. They also have the right to request that their personal information be deleted. If a California resident would like to submit a Consumer Access request, they can use our toll-free number 1-800-8-ETHICS.

Acceptance of these terms

By using this website UCI Health mobile apps, you signify your acceptance of this privacy policy. If you do not agree to this policy, please do not use our website or mobile apps.