UCI Medical Center earns four-star patient experience rating from Medicare

Comprehensive patient survey evaluated communication, responsiveness, overall hospital environment

Orange, Calif. — UCI Medical Center, part of UCI Health, has reached a significant milestone by having been upgraded to a four-star patient experience hospital by Medicare.

This achievement underscores Orange County’s only academic health system’s continual commitment to exceptional healthcare and outstanding patient interactions.

A comprehensive survey evaluated key areas such as:

• Communication effectiveness by physicians and nurses
• Staff responsiveness
• Overall hospital environment, including cleanliness and quietness

Feedback from 460 recently discharged patients was instrumental in guiding improvements and initiatives aimed at enhancing patient care.

“UCI Health is committed to providing a standard-setting experience for all of its patients,” said Brad Giafaglione, director of experience at UCI Health.

“A four-star rating by Medicare is validation that our dedication to delivering high-quality care is felt by everyone who comes to UCI Medical Center.”

UCI Health is committed to improving the patient experience and has launched several initiatives to reduce wait times, improve patient communication and utilize technology to streamline patient care. These efforts are part of a broader strategy to not only meet but exceed patient expectations in every aspect of care.

The health system’s dedication to improvement is also demonstrated by repeated recognition from leading quality organizations, including:

• Top 10 performer nationally in the 2023 Bernard A. Birnbaum, MD, Quality Leadership Annual Ranking by Vizient Inc.
• Top 10 ambulatory system nationwide, Vizient Inc.
• Top Hospital 2023, The Leapfrog Group
• ‘A’ in spring 2024 and fall 2023 Leapfrog Hospital Safety Grade
• America’s Best Hospitals 2023, US News & World Report 

About UCI Health

UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system in Orange County. Patients can access UCI Health at primary and specialty care offices across Orange County and at its main campus, UCI Medical Center in Orange, Calif. The 459-bed, acute care hospital, listed among America’s Best Hospitals by U.S. News & World Report for 23 consecutive years, provides tertiary and quaternary care, ambulatory and specialty medical clinics, behavioral health and rehabilitation services. UCI Medical Center is home to Orange County’s only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County. Follow us on Facebook, Instagram, LinkedIn and Twitter.