MyChart Support

UCI Health has upgraded to a new version of MyChart. During this transition, you may notice changes in how you view your information, send messages, and access older records and bills.

Most issues can be resolved by making sure you are logged into the correct version of MyChart.

For all information related to care after December 6, 2025, access to patient messaging, and to schedule appointments visit MyChart - Login Page.

 

1. Can't find your older records, messages, bills, or test results? 

The information you're looking for may be in the wrong version of MyChart.

What to do: 

• For care after December 6, 2025, sign in to the new MyChart. 
• For care before December 6, 2025, sign in to the UCI Health Archive. 

 

2. Why can't I send a message to my provider? 

Messaging was temporarily read-only during the migration. As of December 6, 2025, messaging is fully restored in the new MyChart. 

Important: 

• Older message threads from December 6, 2025, are view-only.
• To contact your provider, you must start a new message in the new MyChart. 

What to do: 

• For non-urgent questions, send a new message in the new MyChart. 
• For urgent needs related to your care, call your clinic directly. 
• In an emergency, call 911 or go to the nearest emergency department. 

 

3. How do I add UCI Health and UCI Health Archive in the MyChart mobile app? 

If you don't see the UCI Health or UCI Health Archive in your MyChart app, you may need to add them as organizations. 

What to do: 

1. Open the MyChart app on your phone. 
2. Tap "Switch Organization" or "Add Organization" (wording may vary). 
3. In the search box, type "uci health."
4. Select UCI Health and/or UCI Health Archive from the list. 
5. Sign in using your MyChart username and password. 

Once added, you can easily switch between the new UCI Health and UCI Health Archive inside the app. 

 

4. How do I regain proxy access if I'm not a UCI Health patient? 

If you use MyChart only to manage another person's account and are not a UCI Health patient, your current login most likely did not transfer to the new MyChart system.

What to do: 

To continue managing your loved one's health information, please compete the steps below: 

1. Contact the patient's clinic.
   Clinic staff will verify your information and begin the proxy setup process. If you are not provided an activation code, please request a MyChart activation code so you can create your new account. 
2. Create your new MyChart account. 
   Use your activation code to set up your new login.  
3. Confirm proxy access. 
   After proxy access is approved, you will be able to sign in and view your loved one's health information in the upgraded MyChart. 

---

UCI Health MyChart Patient Support

1-833-4MYCHRT (1-833-469-2478)

24 hours a day, seven days a week

You can also get technical help via chat by clicking into the chat bubble on the MyChart login page.

---

More on sending messages in MyChart

Your message experience recently changed as part of our move to the new MyChart. Please review the schedule below: 

• Dec. 1–4, 2025:
  You can still send new messages to your care team, but only through the MyChart Archive.
  Log in at: my-archive.ucihealth.org
  
  
• Dec. 4–5, 2025:
  Messaging will be read-only.
  You will NOT be able to send new messages during this time.
  
  
• Starting Dec. 6, 2025:
  Messaging will be fully restored in the new MyChart.
  Log in at: my.ucihealth.org

     Important: older message threads will be view-only. To contact your care team, start a new message. 



Dates	Can I send messages?	Where to log in
Dec. 1–4, 2025	✔ Yes — you can send messages	my-archive.ucihealth.org
Dec. 4–5, 2025	❌ No — messaging is read-only	my-archive.ucihealth.org
Dec. 6, 2025 and after	✔ Yes — full messaging is available	my.ucihealth.org